Frequently Asked Questions
You've got questions. We've got answers.
- Select your plan. The longer the duration the cheaper the plan!
- Once you complete your payment, you will be prompted with a form to schedule a pick-up date & time.
- On your delivery date a Zap crew member will walk you through your new Zap ebike, and answer any questions you may have.
- You can cancel your subscription anytime in the Rider Dashboard
Theft & Damage
Safety & Privacy
- Wear a helmet: It’s the law.
- Ride the speed limit.
- Charge and secure the battery.
- Check the brakes: Like a pro make sure you test the brakes before every ride.
- Keep aware of your surroundings: There are cars, cyclists and pedestrians to keep track of. Be aware, be kind.
- Lock your bike: Keep your bike secure by locking it correctly, using bike racks and appropriate parking spots.
- Enjoy Zapping!