'Normal wear & tear' is covered by your plan's included maintenance. You can submit a maintenance request for you Zap in the Rider Dashboard.
- Brake pad / spring
- Tire thread
- Tire air leak
- Small scratches / dents
- Bike chain / gears
- Light dirt
- Loose bolts / screws
- Internal system errors
Anything that happens to your bike from 'non-normal wear & tear' will be charged.
- Crash damage
- Major scratches, breaks, bends, etc.
- Damage from additional accessories or heavy cargo
- Attempting to manipulate electronics
- Off-road or stunt riding
- Water damage from rain or heavy water
|Lost / Damaged||Fee / Charge|
|Zap One (Lost / Damaged beyond repair)||$2,000|
|Zap 2 (Lost / Damaged beyond repair)||$2,500|
|Wheel / Rims||$75|
|Paint / Bike - Significant Scratches||$100|
Any of the following actions will result in additional charges. Some of which may forfeit your deposit.
|Action||Fee / Charge|
|Unable to process credit or debit card payment (You may lose your deposit)||$25|
|Subscription mileage allowance overage fee||$0.30 / km|
|Tempering with electronics||$300|
|Attempting to fix the bike yourself||$100|
|Failure to report damage / theft||$250|
|Early Cancellation||Half of your
*All costs do not include HST