Fees & Charges
Normal Wear & Tear
'Normal wear & tear' is covered by your plan's included maintenance. You can submit a maintenance request for you Zap in the Rider Dashboard.
- Brake pad / spring
- Tire thread
- Tire air leak
- Small scratches / dents
- Bike chain / gears
- Light dirt
- Loose bolts / screws
- Internal system errors
Non-normal Wear & Tear
Anything that happens to your bike from 'non-normal wear & tear' will be charged.
- Crash damage
- Major scratches, breaks, bends, etc.
- Damage from additional accessories or heavy cargo
- Attempting to manipulate electronics
- Off-road or stunt riding
- Water damage from rain or heavy water
| Lost / Damaged | Fee / Charge |
|---|---|
| Zap One (Lost / Damaged beyond repair) | $2,000 |
| Zap 2 (Lost / Damaged beyond repair) | $2,500 |
| Battery | $500 |
| Lock | $100 |
| Lock Key | $100 |
| Tire | $100 |
| Motor | $450 |
| Wheel / Rims | $75 |
| Battery Charger | $75 |
| Electronics | $100 |
| Frame | $350 |
| Kickstand | $100 |
| Fenders | $100 |
| Pedals | $125 |
| Throttle | $100 |
| Hand Brakes | $100 |
| Paint / Bike - Significant Scratches | $100 |
Customer Actions
Any of the following actions will result in additional charges. Some of which may forfeit your deposit.
| Action | Fee / Charge |
|---|---|
| Unable to process credit or debit card payment (You may lose your deposit) | $25 |
| Subscription mileage allowance overage fee | $0.30 / km |
| Tempering with electronics | $300 |
| Attempting to fix the bike yourself | $100 |
| Failure to report damage / theft | $250 |
| Early Cancellation | Half of your remaining subscription. |
*All costs do not include HST