Fees & Charges

Normal Wear & Tear

'Normal wear & tear' is covered by your plan's included maintenance. You can submit a maintenance request for you Zap in the Rider Dashboard.

- Brake pad / spring
- Tire thread
- Tire air leak
- Small scratches / dents
- Bike chain / gears
- Light dirt
- Loose bolts / screws
- Internal system errors

Non-normal Wear & Tear

Anything that happens to your bike from 'non-normal wear & tear' will be charged.

- Crash damage
- Major scratches, breaks, bends, etc.
- Damage from additional accessories or heavy cargo
- Attempting to manipulate electronics
- Off-road or stunt riding
- Water damage from rain or heavy water

Lost / Damaged Fee / Charge
Zap One (Lost / Damaged beyond repair) $2,000
Zap 2 (Lost / Damaged beyond repair) $2,500
Battery $500
Lock $100
Lock Key $100
Tire $100
Motor $450
Wheel / Rims $75
Battery Charger $75
Electronics $100
Frame $350
Kickstand $100
Pedals $125
Paint / Bike - Significant Scratches $100

Customer Actions

Any of the following actions will result in additional charges. Some of which may forfeit your deposit.

Action Fee / Charge
Unable to process credit or debit card payment (You may lose your deposit) $25
Subscription mileage allowance overage fee $0.30 / km
Tempering with electronics $300
Attempting to fix the bike yourself $100
Failure to report damage / theft $250
Early Cancellation Half of your
remaining subscription.

*All costs do not include HST